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Tile and Grout FAQ'S > Product Page > Find a Local Tile Contractor
FAQ's from my 
Channel with
Free Tile Tips! including questions from customers who have purchased my How-To Videos
If it's tile and in a house, I can answer your questions!
If you have any questions about your project, please send an email to jason@ceramictilepro.com
Thank You :)
VIDEO PURCHASING FAQ'S and Products used in videos (including substitution products)
Q. Do I need a Paypal account to buy the Videos?
- A: No. You can use any major credit card using Paypal for FREE. It's fast and secure!
Q. How do I receive my download link after making payment through Paypal?
- A: After payment has been verified which takes less than a few seconds, you will immediately receive a confirmation email from Paypal. This is your receipt from Paypal.
- You will also receive an email from sales@ceramictilepro.com. This is your paid invoice which contains a link for you to download your videos.
- Click the link in the email and let the Video download to your computer. Please "save" the file to your desktop or somewhere you will remember it's location. The download may take some time to complete due to the size of the file. Please allow download to complete before trying to open file.
- If you are having problems with saving the file, please refer to your browser's help section or perform a search using Google for help. Example: If your browser is Internet Explorer, perform a search with Google and type in "unable to download or save files with Internet Explorer".
- If you purchased both the download and DVD, you will also receive the DVD via USPS First Class within 5-7 business days.
Q. I did not find any confirmation emails from Paypal or sales@ceramictilepro.com. What happened?
- Please allow a few minutes for emails to reach your inbox. Some email programs take longer to retrieve than others.
- Please also check your SPAM folder. Also, check to make sure you have entered your email correctly with Paypal.
- sales@ceramictilepro.com receives a copy of both emails as an added confirmation. A misspelled email address will prevent any emails from reaching your inbox.
Please contact me and I can check to confirm email address.
- I can always directly email the download link to you if necessary. You will get your video either way!
Q. What type of format is the video? Do I need any special software to watch the video?
- A: All videos are standard Microsoft Windows Media Video files. click here to download the most current version of Windows Media Player. Most pc's with Windows XP, Windows Vista and Windows 7 will already have Windows Media Player installed.
Q. I am not tech savvy (or don't have a computer) and just want to watch the video. Should I buy the DVD
- A: I would recommend purchasing the DVD (also comes with the download version). Any DVD player or computer with a DVD drive will work!
Q. Do you sell just the DVD only?
- A: No. The DVD also comes with the download version.
Q. I may have a question or two... or three about my project after I view the video. Will you answer them?
- A: Any questions are always welcome! I am here to help and want you to succeed! Please send an email with your questions!
Q. I cannot find the same products used in the video where I live.
- A: click here first. If you still cannot find the same products used in the video, please send an email and I can help find a suitable brand!
Q. Do your videos show just some of the steps and not everything needed to complete my project?
- A: Each video will take you step by step from start to finish. Some of my viewers have described it as "watching over Jason's shoulder as he is tiling".
Q. I need to tile my tub surround. How come you don't have a video for that?
- A: I will most likely make a new video for tiling a tub surround in the near future. In the meantime, I would recommend the How To Tile A Shower Video. I use the same steps in starting the first row of tile whether it's the top of the tub or shower pan. Both projects need to be cut-in if they are out of level. After that, they are identical.
Q. How can I be sure that your methods will work for me and produce a high quality job?
- A: As a current licensed Tile Contractor (C-54) for the State of California, with over 20 years of experience who was selected as a participant for updating the 2011 Tile (C-54) California State Exam, I believe to be well qualified and able to educate all aspects of tile installations.
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TILE AND GROUT FAQ'S
Q. I am looking for a Tile Contractor in my area who specializes in tile and grout repair. Where Should I look?
Q. What would make the shower leak? It appears the job was done well?
- A: There are several ways a shower could leak.
- The waterproofing material may have developed a crack or opening at the shower pan.
The shower enclosure may not be properly caulked with silicone.
Q. When do you want to use a "sanded grout" as opposed to "non-sanded grout"?
- A: I like to use "sanded grout" for joints 1/8" or larger and "unsanded grout" for joints 1/16" and smaller.
Q. Can I use bleach to clean my white grout?
- A: NO! bleach will destroy the cement content in grout. Use a grout specific cleaner that is ph balanced available at hardware/home improvement stores.
Q. Will grout sealer water proof my grout?
- A: No. grout sealer will not water proof grout. It will help prevent staining caused by oils and acidic liquids if wiped up promptly.
Q. What is the difference between "modified" and "unmodified" thinset?
- A: Modified thinsets will generally create a stronger bond with substrates such as drywall, concrete and wood. Unmodified Thinsets work great for installing tile to Schluter Kerdi and Schluter Ditra Mat. All available videos will explain which ones to use and where.
Q. How can I make my shower last longer?
- A: Use a squeegee on your glass enclosure every time! Dry your tile walls and floor with your towel for maximum results!
Q. Is tile backer board waterproof?
- A: Not all types of backer board are waterproof. The most common brand, Hardie Backer Board, is
not waterproof, but is a great product! Even if it is water proof, you still need to protect all the seams including nail/screw fasteners used during installation. I currently use Hardie Backer Board.
I also recommend and use Schluter's Shower System which provides a water proof/vapor proof barrier and works great! I can offer a 5 year factory warranty to my customers... not the standard 1 year warranty that most tile contractors offer!
Q. Would you say that the prefab white plastic shower pans are better than vinyl pan liners for less chance of leaking?
- A: I would say that either one would work and can/should last for years if it was installed correctly. I no longer use "Vinyl Pan Liners" for waterproofing. I use a shower kit available from Schluter.com which out performs ANY type of shower floor hands down! The biggest advantage is how fast the shower pan dries between uses which results in the elimination of mildew often seen at the bottom of showers!
If you did not see your question here, please send an email to
jason@ceramictilepro.com. Thank You!
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